For any appointment over 15 minutes long, we charge a £20 deposit to secure the booking (which is deductible from the total treatment cost). Please arrive on time for your appointment.

To maintain our relaxing environment and to fully enjoy your Yuu experience, we respectfully ask that mobile phones are turned off before and during treatments.

Cancellations must be made at least 24 hours ahead of your appointment time otherwise you will be charged 50% of the treatment cost. Discount deal bookings (including Groupon & Wowcher) cannot be changed or missed, or sessions will be forfeited. However, if discount deal clients ring or email 48 hours prior to their booking they can change their appointment for a fee of £10. Gift voucher bookings that are cancelled with less than 24 hours notice will have 50% deducted from the value.

Any requests for a refund must be made in writing to claire@naturalaser.com within 28 days of purchase. Any refunds requested for unused sessions of IPL/Laser will incur sessions deducted at full price and an administration charge of £50. Refunds are credited back on a client’s account and can be used for any other treatments within six months.